CambodiaB2B.com Terms & Conditions

Effective Date: August 2, 2026
Last Updated: August 2, 2026

Welcome to CambodiaB2B.com.

These Terms & Conditions (“Terms”) govern your access to and use of the CambodiaB2B.com website, marketplace, services, and related platforms (collectively, the “Platform”).

CambodiaB2B.com is operated by:

Kompoul Group Ltd.
Ontario, Canada

Contact Email:
support@cambodiab2b.com

By accessing or using CambodiaB2B.com, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use the Platform.

1. Definitions

For purposes of these Terms:

“CambodiaB2B.com”, “CambodiaB2B”, “we”, “us”, or “our”

Means Kompoul Group Ltd., the operator of the CambodiaB2B.com marketplace.

“Platform”

Means the CambodiaB2B.com website, marketplace, applications, tools, features, services, and related technologies.

“Buyer”

Means any individual or business that accesses the Platform to browse, inquire about, or purchase products from Vendors.

“Vendor”

Means a registered supplier, manufacturer, wholesaler, distributor, or business seller offering products through the Platform.

“User”

Means any person or entity accessing or using the Platform, including Buyers and Vendors.

“Products”

Means goods, materials, inventory, or other items listed by Vendors on the Platform.

“Transaction”

Means any purchase agreement, order, payment arrangement, or commercial relationship between a Buyer and Vendor.

“Vendor Content”

Means any product listings, images, descriptions, logos, trademarks, documents, reviews, messages, and other information uploaded by Vendors.

2. About CambodiaB2B.com

CambodiaB2B.com is a business-to-business marketplace designed to connect Cambodian businesses with domestic and international buyers.

The Platform allows:

• Cambodian businesses to create supplier profiles.
• Vendors to publish product listings.
• Buyers to discover suppliers and products.
• Buyers and Vendors to communicate regarding potential transactions.
• Businesses to conduct wholesale and commercial transactions.

CambodiaB2B.com provides marketplace technology and services but is not the manufacturer, seller, buyer, importer, exporter, shipping provider, payment provider, or party to transactions between Buyers and Vendors.

3. Marketplace Relationship Disclaimer

CambodiaB2B.com operates as a marketplace intermediary.

Unless explicitly stated otherwise:

• Vendors are independent third-party sellers.
• Vendors are solely responsible for products they list.
• Vendors are solely responsible for fulfilling orders.
• Vendors determine pricing, availability, minimum order quantities, product specifications, warranties, and return policies.
• Buyers purchase directly from Vendors.

CambodiaB2B.com does not:

• Own products listed by Vendors.
• Manufacture products.
• Inspect every product before sale.
• Guarantee product quality.
• Guarantee Vendor performance.
• Guarantee delivery times.
• Guarantee commercial outcomes.
• Act as an agent, representative, partner, or employee of Vendors.

Any agreement formed regarding a Product is between the Buyer and Vendor.

4. Acceptance of Terms

By creating an account, accessing the Platform, contacting Vendors, listing products, or completing any transaction-related activity, you confirm that:

• You have read and understood these Terms.
• You agree to comply with these Terms.
• You have legal authority to enter into this agreement.
• Your use of the Platform complies with applicable laws.

If you access CambodiaB2B.com on behalf of a business, you represent that you have authority to bind that business to these Terms.

5. User Eligibility

To use CambodiaB2B.com, you must:

• Be at least 18 years old.
• Have legal capacity to enter into agreements.
• Provide accurate and complete information.
• Use the Platform for lawful purposes.
• Comply with all applicable laws and regulations.

Businesses using the Platform must ensure their representatives have proper authorization.

CambodiaB2B.com reserves the right to refuse registration or restrict access to any person or entity at its discretion.

6. User Accounts

Users may be required to create an account to access certain Platform features.

You agree to:

• Provide accurate information.
• Maintain updated account information.
• Keep login credentials secure.
• Prevent unauthorized access.
• Accept responsibility for activities conducted through your account.

You must immediately notify CambodiaB2B.com if you believe your account has been compromised.

You may not:

• Create fraudulent accounts.
• Create multiple accounts to evade restrictions.
• Impersonate another person or business.
• Provide false identity information.

7. Buyer Responsibilities

Buyers agree to:

• Provide accurate purchasing information.
• Conduct reasonable due diligence before purchasing.
• Review product descriptions, specifications, pricing, and Vendor policies.
• Communicate professionally with Vendors.
• Complete agreed payments.
• Comply with applicable import, export, customs, and tax requirements.

Buyers acknowledge that wholesale transactions may involve:

• Minimum order quantities.
• Production timelines.
• Custom manufacturing.
• International shipping requirements.
• Commercial risks.

Buyers are responsible for determining whether Products meet their business requirements before purchase.

8. Vendor Eligibility and Registration

Only legitimate Cambodian businesses may register as Vendors on CambodiaB2B.com.

Vendors may include:

• Manufacturers.
• Wholesalers.
• Distributors.
• Exporters.
• Authorized business sellers.

Vendors must provide accurate business information during registration.

CambodiaB2B.com may require verification documents including:

• Government-issued identification.
• Cambodian business registration documents.
• Patent Tax Certificate.
• Business licenses or permits.
• Additional documentation requested by CambodiaB2B.com.

9. Vendor Verification

Vendor verification is required before a Vendor may receive verification status or related marketplace benefits.

Verification:

• Requires manual review.
• Does not constitute an endorsement or guarantee by CambodiaB2B.com.
• May be revoked at any time.
• May be removed if information becomes inaccurate or requirements are no longer met.

CambodiaB2B.com may remove verification status due to:

• False information.
• Policy violations.
• Poor business practices.
• Customer complaints.
• Failure to maintain required documentation.

A verified badge indicates that CambodiaB2B.com has reviewed certain submitted information. It does not guarantee product quality, transaction success, or Vendor performance.

10. Vendor Responsibilities

Vendors agree that they are solely responsible for:

• Accuracy of product listings.
• Product quality.
• Product legality.
• Inventory availability.
• Pricing.
• Order fulfillment.
• Customer communication.
• Returns and refunds according to their policies.
• Compliance with applicable laws.

Vendors represent and warrant that:

• They have legal authority to sell listed Products.
• Their Products are accurately described.
• Their listings do not violate intellectual property rights.
• Their Products comply with applicable regulations.

Vendors must not:

• Upload misleading information.
• Sell prohibited products.
• Manipulate reviews.
• Create fraudulent listings.
• Misrepresent their business identity.

11. Product Listings

Vendors are responsible for creating accurate, complete, and truthful product listings.

Each listing should include accurate information such as:

• Product name.
• Product description.
• Specifications.
• Materials.
• Available quantities.
• Minimum order quantities (MOQ).
• Pricing information.
• Product images.
• Manufacturing or sourcing information where applicable.

Vendors must ensure that all product information remains current and accurate.

CambodiaB2B.com reserves the right to:

• Review listings.
• Edit formatting or presentation.
• Remove inaccurate or misleading content.
• Restrict visibility of listings.
• Remove listings that violate these Terms or applicable laws.

CambodiaB2B.com may use automated systems, including artificial intelligence tools, to assist with listing reviews, quality checks, categorization, translation, fraud detection, and marketplace moderation.

12. Product Categories and Marketplace Standards

CambodiaB2B.com is intended for legitimate wholesale and business transactions.

Products listed on the Platform must be:

• Legal.
• Commercially legitimate.
• Accurately represented.
• Suitable for business purchasing.

CambodiaB2B.com may establish category requirements, quality standards, and listing guidelines from time to time.

Vendors agree to comply with all marketplace standards.

13. Prohibited Products and Activities

The following products and activities are prohibited on CambodiaB2B.com.

Vendors must not list, promote, sell, or facilitate transactions involving:

Illegal Products

Including:

• Illegal drugs.
• Controlled substances.
• Products prohibited under applicable laws.

Weapons and Dangerous Items

Including:

• Firearms.
• Ammunition.
• Explosive materials.
• Illegal weapons.

Counterfeit and Unauthorized Goods

Including:

• Fake branded products.
• Replica products.
• Unauthorized copies.
• Products infringing intellectual property rights.

Hazardous Materials

Including:

• Dangerous chemicals.
• Unsafe substances.
• Restricted hazardous products.

Regulated Products Without Required Authorization

Including:

• Pharmaceuticals.
• Medical products requiring approval.
• Products requiring licenses where the Vendor does not have proper authorization.

Other Prohibited Items

Including:

• Live animals where prohibited.
• Endangered wildlife products.
• Fraudulent products.
• Stolen goods.
• Products violating Cambodian law or applicable international laws.

CambodiaB2B.com reserves the right to determine whether a product violates these Terms.

14. Orders and Transactions

CambodiaB2B.com provides tools that allow Buyers and Vendors to communicate and complete commercial transactions.

However:

• CambodiaB2B.com is not a party to Buyer-Vendor contracts.
• Vendors are responsible for accepting and fulfilling orders.
• Buyers are responsible for purchasing decisions.

Before completing a purchase, Buyers should review:

• Product details.
• Vendor information.
• Pricing.
• Minimum order quantities.
• Production timelines.
• Shipping arrangements.
• Vendor policies.

15. Payments

CambodiaB2B.com operates as a marketplace platform and does not act as a payment processor, escrow service, or financial intermediary.

Under the marketplace payment model:

• Buyers pay Vendors directly.
• Vendors manage their own payment accounts.
• CambodiaB2B.com does not hold Buyer funds.
• CambodiaB2B.com does not provide escrow services.
• CambodiaB2B.com does not guarantee payment completion between Buyers and Vendors.

Payment methods may include methods made available by Vendors, such as:

• Bank transfer.
• PayPal.
• Other approved payment methods.

Vendors are responsible for:

• Payment processing.
• Payment disputes.
• Chargebacks.
• Refund obligations.
• Financial compliance.

CambodiaB2B.com is not responsible for losses arising from payment arrangements between Buyers and Vendors.

16. Vendor Fees and Future Marketplace Charges

CambodiaB2B.com may introduce fees or paid services in the future, including:

• Vendor subscriptions.
• Premium memberships.
• Featured listings.
• Advertising services.
• Promotional tools.
• Lead generation services.
• Transaction-related fees.
• Verification services.
• Additional marketplace features.

Any applicable fees will be communicated according to the applicable service terms.

CambodiaB2B.com reserves the right to modify pricing, introduce new fees, or discontinue paid services.

17. Taxes and Regulatory Responsibilities

Each User is responsible for complying with applicable tax obligations.

Vendors

Vendors are responsible for:

• Business taxes.
• Sales taxes.
• Export obligations.
• Required licenses.
• Tax reporting obligations.

Buyers

Buyers are responsible for:

• Import duties.
• Customs fees.
• Local taxes.
• Import permits.
• Regulatory requirements in their destination country.

CambodiaB2B.com does not provide tax, customs, or legal advice.

18. Shipping and Delivery

CambodiaB2B.com does not provide shipping services unless explicitly stated.

Shipping arrangements are made directly between Buyers and Vendors.

Vendors and Buyers are responsible for agreeing upon:

• Shipping method.
• Delivery timeline.
• Shipping costs.
• Insurance.
• Customs requirements.
• Import responsibilities.

CambodiaB2B.com does not guarantee:

• Delivery dates.
• Shipping availability.
• Customs clearance.
• Product arrival.
• Transportation services.

Any shipping disputes must be resolved between the Buyer and Vendor.

19. Refunds, Returns, and Cancellations

Refunds, returns, exchanges, and cancellations are primarily governed by each Vendor’s own policies.

Buyers acknowledge that:

• Different Vendors may have different return policies.
• Wholesale products may have limited return options.
• Customized or made-to-order products may not be returnable.

CambodiaB2B.com may assist with communication between Buyers and Vendors but does not guarantee refunds, replacements, or compensation.

CambodiaB2B.com is not responsible for enforcing Vendor refund obligations unless required by applicable law.

20. Vendor Content and Intellectual Property License

Vendors retain ownership of their uploaded content, including:

• Product images.
• Logos.
• Business information.
• Product descriptions.

By uploading content to CambodiaB2B.com, Vendors grant CambodiaB2B.com a worldwide, non-exclusive, royalty-free license to:

• Display content on the Platform.
• Promote Vendor listings.
• Improve marketplace services.
• Advertise CambodiaB2B.com.
• Create marketing materials.
• Improve search and discovery features.

This license continues while the content remains available on the Platform.

21. Intellectual Property Rights

Users must respect intellectual property rights.

Users must not upload or use content that:

• Infringes copyrights.
• Violates trademarks.
• Misuses another company’s intellectual property.
• Contains unauthorized brand materials.

CambodiaB2B.com may remove content when it receives credible claims of intellectual property infringement.

22. Copyright and Intellectual Property Complaints

If you believe content on CambodiaB2B.com infringes your intellectual property rights, you may contact:

support@cambodiab2b.com

Please include:

• Your identity and contact information.
• Description of the intellectual property right.
• Identification of the allegedly infringing content.
• Explanation of the alleged infringement.
• Supporting documentation.

CambodiaB2B.com may investigate and take appropriate action, including:

• Removing content.
• Restricting accounts.
• Requesting additional information.

23. Reviews and Ratings

CambodiaB2B.com may allow Buyers and Vendors to submit reviews, ratings, feedback, or comments.

Users agree that reviews must:

• Be truthful.
• Reflect genuine experiences.
• Not contain false statements.
• Not contain illegal content.
• Not manipulate marketplace reputation.

Users must not:

• Purchase fake reviews.
• Exchange incentives for misleading reviews.
• Submit reviews on behalf of others.

CambodiaB2B.com may remove reviews that:

• Violate these Terms.
• Are fraudulent.
• Are abusive.
• Are misleading.
• Are unrelated to the transaction.

24. Artificial Intelligence and Automated Systems

CambodiaB2B.com may use artificial intelligence and automated technologies to improve marketplace operations.

These systems may assist with:

• Product categorization.
• Search improvement.
• Translation.
• Fraud detection.
• Spam prevention.
• Content moderation.
• Customer support.
• Recommendation systems.

Automated systems may produce errors. CambodiaB2B.com may review or override automated decisions.

Users acknowledge that AI-assisted features do not replace human judgment or create guarantees regarding marketplace outcomes.

25. Search Rankings and Marketplace Visibility

CambodiaB2B.com may determine how products, Vendors, and content appear in search results and marketplace pages.

Ranking factors may include:

• Product relevance.
• Listing completeness.
• Vendor verification status.
• Customer feedback.
• Response times.
• Product performance.
• Account activity.
• Compliance history.
• Paid promotional services.
• Marketplace quality indicators.

CambodiaB2B.com may modify ranking systems, algorithms, or visibility factors at any time.

CambodiaB2B.com does not guarantee:

• Specific search placement.
• Number of views.
• Buyer inquiries.
• Sales results.

26. Anti-Circumvention Policy

CambodiaB2B.com is designed to create a trusted marketplace where Buyers and Vendors can discover, communicate, and conduct business securely.

To protect the integrity of the Platform, Users agree not to bypass CambodiaB2B.com after being introduced through the Platform.

Users must not use CambodiaB2B.com to:

• Exchange direct contact information for the purpose of completing transactions outside the Platform.
• Move existing Platform transactions off CambodiaB2B.com.
• Avoid marketplace fees or services.
• Redirect Buyers or Vendors to external platforms to complete transactions.

Prohibited exchanges include, but are not limited to:

• Personal phone numbers.
• WhatsApp contacts.
• Telegram accounts.
• WeChat accounts.
• Personal email addresses.
• External payment links.
• QR codes for external payments.
• Social media accounts.
• External websites intended to bypass CambodiaB2B.com.

Users may not request or encourage another User to complete a transaction outside CambodiaB2B.com when the relationship originated through the Platform.

Violations may result in:

• Warning notices.
• Removal of content.
• Restriction of messaging privileges.
• Suspension of accounts.
• Permanent termination.
• Removal from the marketplace.

CambodiaB2B.com reserves the right to investigate suspected circumvention activity.

27. Acceptable Use Policy

Users agree to use CambodiaB2B.com only for lawful business purposes.

Users must not:

Account Abuse

• Create false accounts.
• Impersonate individuals or businesses.
• Provide inaccurate information.
• Access another user’s account without permission.

Platform Abuse

• Attempt to hack, disrupt, or damage the Platform.
• Upload malware, viruses, or harmful code.
• Use automated systems to scrape data without permission.
• Reverse engineer Platform technology.
• Circumvent security measures.

Marketplace Manipulation

Users must not:

• Manipulate search rankings.
• Create fake orders.
• Submit fraudulent reviews.
• Misrepresent product availability.
• Engage in deceptive pricing practices.
• Manipulate ratings or reputation systems.

Illegal Activities

Users must not use CambodiaB2B.com for:

• Fraud.
• Money laundering.
• Scams.
• Financing illegal activities.
• Violating trade restrictions or sanctions.
• Any activity prohibited by applicable laws.

CambodiaB2B.com may take action against accounts engaging in prohibited activities.

28. Vendor Performance Standards

Vendors agree to maintain professional marketplace standards.

Vendors should:

• Provide accurate product information.
• Respond professionally to inquiries.
• Maintain reasonable communication standards.
• Fulfill accepted orders.
• Update product availability.
• Handle customer issues responsibly.
• Maintain required business documentation.

CambodiaB2B.com may consider Vendor performance factors including:

• Response times.
• Buyer feedback.
• Order fulfillment history.
• Policy compliance.
• Account activity.

Poor performance may affect:

• Search visibility.
• Verification status.
• Account privileges.

29. Third-Party Services

CambodiaB2B.com may integrate with third-party services, including:

• Payment providers.
• Analytics providers.
• Marketing platforms.
• Communication tools.
• AI services.
• Hosting providers.

Third-party services may have separate terms and privacy policies.

CambodiaB2B.com does not control and is not responsible for:

• Third-party availability.
• Third-party performance.
• Third-party errors.
• Third-party security practices.

30. Privacy Policy

Your use of CambodiaB2B.com is also governed by our Privacy Policy.

The Privacy Policy explains:

• Information we collect.
• How information is used.
• How information is shared.
• Security practices.
• User privacy rights.

The Privacy Policy is incorporated into these Terms by reference.

31. Cookies and Tracking Technologies

CambodiaB2B.com may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Analyze Platform usage.
• Improve user experience.
• Support marketing activities.

Use of cookies is governed by our Cookie Policy.

32. Account Suspension and Termination

CambodiaB2B.com reserves the right to suspend, restrict, or terminate accounts at its discretion where we believe a User:

• Violates these Terms.
• Violates marketplace policies.
• Provides false information.
• Engages in fraud.
• Lists prohibited products.
• Attempts marketplace circumvention.
• Harms other Users.
• Creates security risks.
• Damages Platform reputation.

Actions may include:

• Removing listings.
• Removing verification badges.
• Restricting features.
• Suspending accounts.
• Permanently banning Users.

CambodiaB2B.com is not required to provide advance notice where immediate action is necessary to protect the Platform, Users, or legal interests.

33. Changes to Platform Services

CambodiaB2B.com may modify, improve, suspend, or discontinue any Platform feature at any time.

Changes may include:

• New features.
• Removal of features.
• Marketplace rules.
• Pricing changes.
• Ranking system changes.
• Vendor requirements.

CambodiaB2B.com does not guarantee that any specific feature will remain available.

34. Changes to These Terms

CambodiaB2B.com may update these Terms from time to time.

Updated Terms become effective when posted on CambodiaB2B.com unless otherwise stated.

Where appropriate, CambodiaB2B.com may notify Users by email.

Users are responsible for reviewing updated Terms.

Continued use of CambodiaB2B.com after changes are posted constitutes acceptance of the updated Terms.

35. Disclaimer of Warranties

To the maximum extent permitted by applicable law, CambodiaB2B.com provides the Platform on an “as available” and “as is” basis.

CambodiaB2B.com does not guarantee that:

• The Platform will always be available.
• Information will always be accurate.
• Vendors will perform their obligations.
• Products will meet Buyer expectations.
• Transactions will be successful.
• Communications will result in business agreements.

CambodiaB2B.com disclaims warranties including:

• Merchantability.
• Fitness for a particular purpose.
• Non-infringement.
• Accuracy.
• Reliability.

36. Limitation of Liability

To the maximum extent permitted by law, CambodiaB2B.com and Kompoul Group Ltd. shall not be liable for:

• Product defects.
• Product quality issues.
• Vendor actions.
• Buyer actions.
• Shipping delays.
• Customs issues.
• Import restrictions.
• Payment disputes.
• Refund disputes.
• Lost profits.
• Business interruption.
• Indirect damages.
• Consequential damages.

CambodiaB2B.com’s total liability arising from use of the Platform shall not exceed the amount paid by the User to CambodiaB2B.com during the previous twelve (12) months, if applicable.

37. Indemnification

You agree to defend, indemnify, and hold harmless CambodiaB2B.com and Kompoul Group Ltd., including their officers, employees, partners, and affiliates, from claims, damages, losses, liabilities, and expenses arising from:

• Your use of the Platform.
• Your violation of these Terms.
• Your violation of applicable laws.
• Your products, listings, or content.
• Your transactions with other Users.
• Your infringement of third-party rights.

38. Force Majeure

CambodiaB2B.com shall not be responsible for delays, failures, or interruptions caused by events beyond reasonable control, including:

• Natural disasters.
• Government actions.
• Internet failures.
• Cyberattacks.
• Power outages.
• Pandemics.
• War.
• Civil unrest.
• Labor disputes.
• Infrastructure failures.

39. Dispute Resolution

CambodiaB2B.com encourages Users to resolve disputes directly and professionally.

Before starting legal proceedings, Users agree to attempt good-faith mediation.

The parties will attempt to resolve disputes through:

1. Direct communication.
2. Good-faith negotiation.
3. Mediation.

If a dispute cannot be resolved through mediation, either party may pursue available legal remedies.

40. Governing Law

These Terms are governed by the laws of:

Ontario, Canada

without regard to conflict of law principles.

Any legal proceedings relating to these Terms shall be brought in the appropriate courts located in Ontario, Canada, unless otherwise required by applicable law.

41. Entire Agreement

These Terms, together with related policies, form the entire agreement between you and CambodiaB2B.com.

These documents include:

• Privacy Policy.
• Cookie Policy.
• Refund & Return Policy.
• Vendor Agreement.
• Vendor Verification Policy.
• Acceptable Use Policy.
• Prohibited Products Policy.
• Community Guidelines.
• Intellectual Property Policy.

42. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect.

43. No Waiver

Failure by CambodiaB2B.com to enforce any provision does not waive our right to enforce that provision in the future.

44. Assignment

You may not transfer your rights or obligations under these Terms without written permission from CambodiaB2B.com.

CambodiaB2B.com may transfer its rights and obligations as part of:

• A business transfer.
• Merger.
• Acquisition.
• Corporate restructuring.

45. Contact Information

For questions regarding these Terms:

CambodiaB2B.com
Operated by Kompoul Group Ltd.
Ontario, Canada

Email:

support@cambodiab2b.com