Refund & Return Policy

Last Updated: August 2, 2026

At CambodiaB2B.com, we are committed to providing a trusted marketplace that connects buyers with manufacturers, wholesalers, and suppliers across Cambodia. As a multi-vendor B2B marketplace, each supplier is responsible for fulfilling orders and handling returns in accordance with applicable laws and their individual store policies.

Please read this Refund & Return Policy carefully before placing an order.

1. Marketplace Role

CambodiaB2B.com operates as an online B2B marketplace that connects buyers and suppliers.

Unless otherwise stated, CambodiaB2B.com is not the manufacturer, seller, importer, or distributor of the products listed on the platform. Product quality, specifications, warranties, shipping, and after-sales support are the responsibility of the individual supplier.

2. Return Eligibility

Because many products sold through CambodiaB2B.com are wholesale, customized, or made-to-order, not all products are eligible for return.

Returns may be accepted if:

  • The supplier’s return policy allows returns.

  • The item received is significantly different from its description.

  • The incorrect item was shipped.

  • The item arrived damaged during shipping.

  • The product has a verified manufacturing defect.

Return requests must generally be submitted within the timeframe specified by the supplier.

3. Non-Returnable Items

Unless required by law or otherwise agreed by the supplier, the following items are generally non-returnable:

  • Custom-made or personalized products

  • Products manufactured to buyer specifications

  • Used or damaged items caused by the buyer

  • Perishable goods

  • Clearance or final-sale items

  • Products marked as non-returnable

Each supplier may have additional exclusions.

4. Return Request Process

To request a return:

  1. Log in to your CambodiaB2B.com account.

  2. Locate your order.

  3. Contact the supplier through the platform’s messaging system.

  4. Provide:

    • Order number

    • Description of the issue

    • Photos or videos (if applicable)

    • Quantity affected

  5. Wait for the supplier’s response before shipping any items back.

Do not return products without the supplier’s approval unless otherwise instructed.

5. Refunds

If a refund is approved, the supplier may issue one of the following:

  • Full refund

  • Partial refund

  • Replacement product

  • Store credit (if offered)

Refunds may depend on:

  • Inspection of returned goods

  • Compliance with the supplier’s return policy

  • Confirmation of the reported issue

Processing times may vary depending on the payment method and supplier.

6. Return Shipping

Unless otherwise agreed:

  • Buyers are generally responsible for return shipping costs.

  • If the supplier shipped the wrong item or a defective product, the supplier may choose to cover return shipping costs.

Shipping responsibilities should be confirmed before returning products.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Notify the supplier as soon as possible after delivery.

  • Keep all original packaging.

  • Take clear photos of:

    • The packaging

    • Shipping labels

    • The damaged or incorrect product

  • Submit the evidence through the platform messaging system.

Prompt reporting helps suppliers investigate and resolve claims more efficiently.

8. Order Cancellations

Cancellation requests are subject to the supplier’s approval.

Orders may not be cancelable after:

  • Production has started

  • Products have been customized

  • Goods have been shipped

Contact the supplier immediately if you wish to cancel an order.

9. Dispute Assistance

If you are unable to resolve an issue directly with the supplier, you may contact CambodiaB2B.com.

While we may review communications and assist in facilitating discussions, CambodiaB2B.com does not guarantee refunds or replacements and is not a party to the sales contract between buyers and suppliers.

10. Fraud or Policy Violations

CambodiaB2B.com reserves the right to investigate:

  • Fraudulent refund claims

  • Abuse of the return process

  • Misrepresentation

  • Violations of marketplace policies

Accounts engaging in fraudulent activity may be suspended or permanently removed.

11. International Orders

International buyers may be responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Return shipping costs

  • Compliance with local import regulations

These costs are generally non-refundable unless required by law or agreed by the supplier.

12. Contact Us

If you have questions regarding this Refund & Return Policy, please contact us:

CambodiaB2B.com

Email: support@cambodiab2b.com

We will make reasonable efforts to assist you and direct your inquiry to the appropriate supplier when necessary.