FAQ

Clear answers on how we protect your transactions and streamline your supply chain.

SHOPPING INFORMATION

Because CambodiaB2B.com is a pure B2B wholesale marketplace, we do not mark up, manage, or interfere with your logistics. Delivery charges are negotiated 100% directly between you and the vendor based on your specific freight terms (such as FOB, EXW, or CIF), cargo volume, and chosen carrier. Once negotiated via our internal messaging system, the vendor will add the exact shipping cost to your final order breakdown before you complete the secure on-platform checkout.

Delivery timelines depend entirely on two factors: the vendor’s manufacturing lead time and your chosen freight method (e.g., ocean freight vs. air cargo). Because you are purchasing factory-direct commercial volume, these timelines are not one-size-fits-all. Exact production times and shipping schedules must be agreed upon with the vendor prior to payment. Once the order is placed, you can monitor the status directly from your Buyer Dashboard.

  1. Funds Secured: Your payment is processed through our secure, on-platform checkout. This protects your capital and guarantees the vendor that funds are cleared before they begin work.

  2. Production Triggered: The vendor receives an immediate alert on their dashboard to begin production, packaging, or agricultural harvesting.

  3. Dispatch & Tracking: The vendor ships the goods via your agreed-upon freight forwarder and updates the tracking information directly in your order thread.

  4. Institutional Record: By keeping the transaction 100% on-platform, both you and the vendor retain a strict digital paper trail for mutual protection and dispute resolution.

Yes. Immediately upon checkout, a digital commercial order receipt is generated and available for download in your Buyer Dashboard. Furthermore, because international B2B shipments require standard export compliance, your vendor can upload the official Commercial Invoice, Packing List, and Bill of Lading directly to your secure order thread for customs clearance.

We provide the secure infrastructure; you control your logistics. Shipping methods, freight forwarders (FOB, CIF, EXW), and delivery timelines are negotiated 100% directly between the buyer and the vendor. CambodiaB2B does not interfere with, manage, or mark up your shipping costs.

No. CambodiaB2B is strictly a wholesale marketplace designed for volume buyers and global brands. We maintain a strict zero-tolerance policy for B2C or retail-quantity orders. This ensures our factory-direct suppliers dedicate their time to serious commercial buyers. Minimum Order Quantities (MOQs) are set directly by each individual vendor

All negotiations and communication must take place through the built-in messaging and Request for Quote (RFQ) system on your dashboard. To protect both parties and maintain quality control, sharing personal contact information (WhatsApp, Telegram, WeChat, or private email) is strictly prohibited.

Yes. While any business can apply, we highlight our Premium Verified vendors who have undergone strict vetting. We maintain a zero-tolerance policy for counterfeits, unauthorized goods, and hazardous materials.

PAYMENT INFORMATION

Your payment is authorized and captured immediately upon completing the secure checkout process on CambodiaB2B.com. Because our platform guarantees upfront payment to our factory-direct suppliers before they initiate large-scale production or reserve commercial inventory, the funds must clear our institutional payment gateway first. This strict protocol ensures absolute protection for your capital and gives the vendor the security required to begin fulfillment immediately.

The Wishlist is your secure staging area for strategic B2B sourcing. Because international procurement often requires team approval, budget review, or multi-vendor comparison, the Wishlist allows you to save specific wholesale products, raw materials, or factory profiles directly to your Buyer Dashboard. You can return at any time to review your saved catalog, initiate Requests for Quote (RFQs), or begin direct negotiations with those specific vendors.

Because you maintained platform compliance and checked out through CambodiaB2B, your transaction record is fully protected. If you receive compromised or incorrect freight:

  1. Document Everything: Immediately take clear, high-resolution photos of the damaged goods, packaging, and the official Packing List.

  2. Open a Dispute on-Platform: Go to your Buyer Dashboard and open a formal dispute ticket on the specific order thread.

  3. Keep Communication Internal: Do not attempt to resolve refunds or returns privately with the vendor via WhatsApp, Telegram, or private email. Handling disputes off-platform completely voids your CambodiaB2B buyer protection. Our mediation team will use the on-platform communication and transaction record to enforce a fair resolution.

Order modifications or cancellations are strictly time-sensitive. Because you are purchasing wholesale volume—often requiring the vendor to procure raw materials or dedicate factory floor time—an order can only be changed or canceled if the vendor has not yet begun production or dispatched the freight. You must request the cancellation immediately through the internal messaging system on your Buyer Dashboard. Once the vendor updates the order status to Processing or Shipped, the order cannot be canceled

“Package tracking” is the dedicated portal within your Buyer Dashboard where you monitor the logistics of your shipment. Remember, CambodiaB2B does not dictate or interfere with your freight negotiations. Once your goods are dispatched, it is the vendor’s responsibility to upload the tracking numbers, Air Waybill, or Bill of Lading (B/L) directly into this portal. This ensures you have total visibility and an institutional record of your shipment’s journey from the Cambodian supplier to your final destination.